Eason, a customer from America. He wanted to purchase 5000 small brushes for endoscope cleaning from us. He told us that he had bought a batch of small brushes for endoscope cleaning from another manufacturer in China. But when he received them, he found the cartons were damaged and the brushes were crushed. Besides, the supplier did not compensate him at that time and make him a big lost.

we discussed and summarized it after learning Eason's problem. We said to Eason: first, we will pack these small brushes for endoscope cleaning with  K=K, double-pit which conforms to the national standard. Second: if the carton and small brushes for endoscope cleaning are damaged due to non-external reasons, we will make compensation according to 20% of the value of the goods. The terms of service of these transactions will also be shown on contract and signed by each other, and either party will be liable for breach. Eason agreed.

After knew Eason has received the goods, we immediately sent an email to Eason. Eason said he was really happy when he saw the goods. The cartons was in good condition, and the small brushes for endoscope cleaning was not compressed at all. Eason said he eliminated the previous concerns completely. And he said that he will have a long-term cooperation with us.