Scott from Germany sent an email said the medical instrument cleaning brush that was ordered from elsewhere was scratched in the inner of the medical instrument, which brought a very bad experience to the customer, which led to a decrease in the order quantity. He wanted to change the medical instrument cleaning brush to be a cotton head and asked us whether the cotton medical instrument cleaning brush is work?

Our gold sales customer, Mary, responded promptly within 1 minute after receiving Scott email, and learned that the brush head that purchased from another supplier was covered with plastic tip. It should not be scratched, but because of the diameter of the medical instrument ordered by Scott became larger, the area to be cleaned is relatively large. If the brush head was scrubbed back and forth, it would scratch the inner wall of the medical instrument. Therefore, it was recommended to use a cotton medical instrument cleaning brush to clean the medical instrument without scratching the inner of the medical instrument. Scott was very pleased and asked us to arrange a sample. We prepared the sample for Scott and sent it within 3 days.

Five days later, Scott received a sample of the medical instrument cleaning brush. It was found that the cleaning effect was very good and the inner of the medical instrument was not scratched. Scott was very satisfied and placed the first batch order of 10,000 pieces.